When Shawn Thursby-Palmer, FNP, MSN, owner of Beyond the Needle Med Spa, looked at the systems running his two practices—one in Banning, CA, and the other in Studio City, CA—he saw a problem. The technology that once supported his operations had become a bottleneck which was in complete misalignment with how he runs his practices- with an eye for the details, a welcoming ambience, and high standards when it comes to patient experience and outcomes. Shawn’s passion for enhancing natural beauty and his commitment to patient satisfaction set him apart as a practitioner, and he needed a system that could keep up. It’s Shawn’s expertise combined with a personal touch that creates such a unique experience at Beyond The Needle, and when technology was getting in the way of that, it was time to make a change.
Outgrowing an Outdated System
Before switching to Aesthetic Record, Beyond the Needle depended on a system that Shawn describes as “unorganized, slow, and outdated.” As the practice grew, the software no longer met the needs of a modern aesthetic business. It made simple tasks feel complicated, slowed down daily workflows, and created friction for both staff and patients.
It was clear: the system wasn’t serving the med spa anymore. In fact, it was holding it back, and with two locations, Shawn couldn’t afford an operating rhythm that negatively impacted his productivity or his patients’ experience.
Turning to a Trusted Recommendation
Shawn didn’t make the switch on a whim. His decision was fueled by the voices of fellow providers who had been using Aesthetic Record for a year or more. Over and over, colleagues told him the same thing:
- “It’s so easy for booking.”
- “It makes communicating with patients seamless.”
- “It has everything you need in one platform.”
The consistent feedback gave Shawn confidence that AR could deliver the efficiency and structure his fast-growing business needed.
A Seamless Start—Even with Two Locations
The only challenge Shawn anticipated was transferring years of existing patient data—especially as he consolidated records from an old system into two separate locations. Data migration can be one of the most stressful parts of switching software.
But with Aesthetic Record’s support team guiding the process, the transition was smooth. He describes the AR support team as “amazing” and “incredibly supportive,” noting that they made the integration “flawless” and “very easy.” Within just a couple of weeks, both Beyond the Needle locations were fully operational on Aesthetic Record—without any errors or downtime.
“Hands Down the Best on the Market”
Now that both med spa locations run on Aesthetic Record, Shawn says he wouldn’t go back. The system has simplified bookings, improved communication with patients, and brought much-needed organization to daily operations.
His endorsement is clear:
“I highly recommend Aesthetic Record to everyone in the aesthetic industry. It’s absolutely, hands down the best on the market.”
For a business operating across multiple locations, Aesthetic Record didn’t just meet expectations—it transformed the workflow and elevated the patient experience. Interested in learning more about making the switch to Aesthetic Record? Book a demo with one of our expert Sales Specialist and learn more about our data migration process and how we can offload the task of building and setting up your software so you can focus on what matters most: your patients and your practice! Visit AestheticRecord.com and schedule a demo to get started!
Follow Shawn’s Practice Journey
Website: https://beyondtheneedlemedspa.com/
Instagram: https://www.instagram.com/beyondtheneedlemedspa/
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