Turn Cancellations Into Conversions with Smart Waitlist Management
Stop losing valuable revenue to last-minute cancellations. Aesthetic Record’s integrated Waitlist Management feature lets you capture and organize patient demand so you can fill open slots, ensuring your schedule is always full and your revenue stream is protected.
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Maximize Appointment Utilization
Every open slot is a revenue opportunity. The Waitlist Management feature gives you the information you need to keep your schedule full and an opportunity for patients to secure an appointment last minute.
Add to Waitlist
Use the Waitlist when you aren’t ready to open your schedule beyond a certain date or when you’re currently fully booked but want a buffer in case of cancellations. Add patients to the Waitlist with their preferences for future appointments, and when an opening arises, you have a ready-made contact list to fill it!
Organize Appointment Requests
When a cancellation happens or you open more hours on your schedule, you can fill those gaps with patients based on when they joined the Waitlist, by service requested, or based on preferred time of day. The waitlist is an organized way to quickly find the right matches so you can reach out and book.
Shared Visibility
Collect Scheduling Insights from Your Patients
Before you add a provider or change your hours, consult the Waitlist to see how many patients are waiting to get in. If the waitlist is full, you know there’s excess demand the practice currently can’t meet.
Real-Time Information
Find out what services are in demand or which days of the week or providers are most popular from existing patients who are already loyal to your brand.
Gauge Retention Risks
Patients who can’t get in may seek treatment with a competitor if the wait is too long. If your list is growing with existing patients, it may present a retention risk for the practice or reinforce why every team member needs to prioritize rebooking.
Enhanced Experience
Patients feel prioritized and cared for when they get to jump the line and book an appointment. There surprised their request for a future appointment was actually documented, and delighted you remembered to call them when you had an opening that fit their preferences.
Secure Your Revenue with Upfront Deposits
The Waitlist Management feature works in conjunction with your Cancellation Policy and Service Deposits. You have the ability to capture credit card details when the patient is added to the waitlist. If you have a last minute opening that fits their schedule, you can book their appointment without any additional steps. You can fill an open slot and preserve revenue while also protecting your practice from any additional, last-minute changes.
Formalize Demand and Stop Losing Leads
Your waitlist is a valuable asset, a clear indicator of patient demand. This feature allows you to formalize the demand capture process, and organize a growing list of patients who are eager to visit your clinic. By maintaining an organized, searchable list, you turn potential lost bookings into a reliable source for filling your schedule and increasing overall appointment volume.
Learn More About Waitlist Management
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