Two-Way Texting: Stay Connected to Every Patient
Aesthetic Record’s 2-Way-Texting gives your team a simple, compliant way to communicate with patients in real time — all inside your EMR. It’s not a separate app, and it’s not another inbox to manage. Every message lives within the patient chart, so communication is secure, documented, and connected to the rest of your workflow.
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Real-Time, Centralized Inbox
All incoming and outgoing texts flow directly into your AR Inbox, so your team can reply from anywhere inside your system. Whether it’s a patient confirming an appointment or asking about post-treatment care, every message is time-stamped, searchable, and linked to their chart — no more “who texted that?” confusion.
HIPAA-Secure Communications
Protect PHI without sacrificing convenience.
Auto-Sync to Patient Profiles
Every text is automatically attached to the right client record — no copy/paste chaos.
Team Collaboration
When messages come in, your entire team has visibility, so front desk, providers, and managers can all stay in sync.
Schedule Management in Seconds
Turn cancellations and rebooking into a real-time process. When a patient needs to reschedule or confirm, 2-Way-Texting allows your staff to manage the change instantly. This dramatically reduces phone tag, fills last-minute openings faster, and ensures your schedule remains optimized with minimal administrative effort.
Protect Your Patients & Your Practice
2-Way-Texting keeps patient communication compliant and documented inside AR, not on a staff member’s phone with no HIPAA security in place. With a shared inbox, messages don’t get missed, and your client communications stay in the practice with one compliant, centralized text platform.
Better Conversations Create Stronger Connections
With SMS open rates significantly higher than email, texting is the most effective way to engage your patient base. Use 2-Way-Texting for non-transactional touchpoints, such as follow-up questions, post-treatment care instructions, or personalized check-ins, building a deeper, more loyal relationship with your clients.
Fewer Phone Calls
Reduce call volume and voicemail tag so your front desk can focus on guests in the clinic.
Faster Conversions
Patients who can text are more likely to confirm, prepay, or reschedule on the spot.
Better Patient Experience
Your patients get the convenience of texting their favorite provider — and your team gets control and visibility.
Compliance Built-In
No personal numbers, no lost threads, and full message history tied to each encounter
Learn More about 2-Way-Texting
Built to Support Every Stage of Your Aesthetic Journey.
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